Electric Prayer

The Liturgy of the Hours, the Mass, and other things.

iOS compatibility

Posted by universalis on 10 October 2020

Updated Wednesday 14-Oct-2020

The problem is over!

This blog post will remain for a little while so that people who were suffering from it can get themselves back on track.

There was a compatibility bug in our apps for Apple devices running iOS. The exact scope of the bug varied. If you had bought the Universalis app from the App Store, then you were only affected if you had a very old device. If you had bought a registration code from us and put it into the free Catholic Calendar app from the App Store, you were affected unless your device was using the very latest version of iOS.

In either case the symptom was the same: as soon as you opened the app, it closed again.

As soon as we knew of the bug, on Saturday morning, we corrected it and sent new versions of the apps to Apple. By the end of Tuesday Apple had approved both the updates. These new versions are now in the App Store.

How to get the update

  • Sitting and doing nothing will sort it out eventually. You got the problem when Apple sent you a “bad” update, so you can just sit tight and wait for a “good” one.
  • Updating manually will sort it out at once. This involves opening the App Store app and telling it do download and install the update. Apple’s instructions for updating manually are here. That page talks about iOS 13, but the only difference in earlier versions of iOS is that the Updates screen is in a separate tab of its own, and easier to find.

One extra note which isn’t always mentioned on Apple’s page about updates – if you look at the list of recently updated apps and Universalis (or Catholic Calendar) isn’t there when you expect it to be there, try refreshing the list. To do this, put your finger on the list and drag it downwards an inch or so, and then let go.

What about subscriptions?

Whenever anyone wrote to us about this problem we replied at once, and we were also able to send replacement e-books to tide everyone over the gap.

All the same, if you have been subscribing (for instance, to the spoken audio) you will have lost about four days, and there isn’t any automatic mechanism we can activate to delay everyone’s renewal date by four days to make up for it.

If you feel strongly enough to want to email us about this at universalis@universalis.com then we will feel strongly enough to reply and see what we can work out between us.

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